Terms & Conditions

Terms & Conditions

INTRODUCTION

Welcome to the Souqmart.com website (the Site). These terms and conditions of use (Terms and Conditions) apply to the Site, Souqmart.com (Khusaal General trading LLC).

www.souqmart.com is owned and managed by Khusaal General trading LLC having its registered office at PO.Box 86373, 502, 701, Dar al riffa building, Khaleed Bin waleed street, Bur Dubai, Dubai ( United Arab Emirtes).

Your use of the Site constitutes your agreement to follow and be bound by the Terms & Conditions.  We reserve the right to update or modify the Terms & Conditions at any time without prior notice.  For this reason, we encourage you to review the Terms & Conditions whenever you the Site. you abide by the terms and conditions mentioned herein and will be legally bound by this agreement. If you do not agree to any of our terms and conditions, then you may not access or use any page of our website or service.

2. MEMBERSHIP

When you create an account with Souqmart.com you are bound to provide information that is true and legally valid. This information includes your contact information and identification details, and any other form of authentication required as a part your enrollment process. It is your responsibility to maintain the security of your account. However, you must notify Souqmart.com at support@souqmart.com if you witness any breach of security or unauthorized access by a third party to your account.

INTELLECTUAL PROPERTY

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of Souqmart.com (Khusaal General trading LLC) or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of Souqmart.com (Khusaal General trading LLC) and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

User Conduct

By visiting and using Souqmart.com you agree to comply with all applicable laws and these Terms and Conditions when using such site. You acknowledge that Souqmart.com may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard. Additionally, you agree not to: post, spread, connect, link or distribute any materials, information that may constitute a criminal or unethical offence to civil liability or use or refer Souqmart.com in a manner that is against the law of the country or against any Government, rulers, or any individual is strictly prohibited.

Minors

In cases where you have authorized a minor to use Souqmart.com you realize that you are fully responsible for: (i) the online conduct of such minor; (ii) controlling the minor’s access to and use of such site or service; and (iii) the consequences of any misuse by the minor. You acknowledge that some of the areas of Souqmart.com may contain material that is inappropriate for minors.

PRICES

  • Base Currency.

    All fees and prices are in UAE Dirhams (AED)

  • Pricing Information

    While Souqmart.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Souqmart.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Souqmart.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Souqmart.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Souqmart.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Souqmart.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Souqmart.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account. No cash disbursement shall be made under any condition whatsoever.

    • Shipping & Delivery

    We believe that a satisfied customer is our best business strategy. SouqMart.com intends to deliver all orders as soon as possible; thus, delighting your shopping experience for every purchase.

    All deliveries are processed from Dubai and shipping is available to selected countries. Souqmart.com will deliver any ordered items within 2-3 business days in UAE . We endeavor to deliver on time but in the event of a delay Souqmart.com will not be held responsible. If orders are not delivered within 14 days of the stipulated time then the customer has the right to cancel the order at no cost to them. All Items are subject to stock availability.

    Customers will be asked to sign for the goods upon delivery. If wrong shipping information has been given at the time of order then any additional delivery charges and processing fees will be borne by the customer. Once delivered and signed for, no claim of damaged goods will be accepted.

    Any additional taxes or customs duties of any kind if not previously stated, are not included and must be paid by the customer.

    • Delivery charges vary from item to item. Most of the products are with free of cost delivery and small charges may apply for selected products.
    • Delivery to public/communal places will not be allowed.
    • com does not process orders during weekends and Public holidays.
    • com does not offer International shipping options at this time.
    • Exact delivery times cannot be guaranteed.
    • The products like LED and other heavy size items delivery price will be informed to customer  during confirmation call.
    • For express/urgent deliveries we provide on special charges which will be informed on confirmation of orders.

    The delivery and the billing addresses can be different, however at the time of delivery a valid form of photo identification needs to be presented. The following forms of ID will be accepted:

    1. Valid National Identity Card
    2. Original Valid U.A.E. Driving License
    3. Original UAE Labour Card
    4. Original passport (both data and visa page)
    • In addition, if either  “Credit card online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.

    We believe that a satisfied customer is our best business strategy. SouqMart.com intends to deliver all orders as soon as possible; thus, delighting your shopping experience for every purchase.

    Product Availability:

    1. Shipping of products varies, hence, while making an order; you will be informed by when your specific order will be available for shipping.
    2. Delivery day counting will start from the date of the order confirmation based on the product availability.

     

    Warranty:

    All the products and service we offer through SouqMart.com carry’s manufacturer’s warranty as per the manufacturer’s warranty terms and conditions. We source all our products from genuine sources and distribution channels to assure you the best quality and authenticity. Following are the standard warranty terms and conditions.

    • All Gadgets and devices other than accessories, services and software’s carry standard warranty as per policies.
    • The warranty of the product will be void if the product is physically damaged; warranty seal is tampered, dropped in water, met with an accident or used in any way that is not recommended by the product manufacturer.
    • All the products supplied by SouqMart.com-except software, accessories and services- carry a serial number which is recorded in the users account during the delivery of the product. If the serial number of the product is not matching with the records, the warranty is not claimable.
    • All the accessories carry no warranty or same as mentioned on website.
    • All Refurbished items carry standard warranty as per mentioned on website.
    • Software’s has no warranty as the manufacturer or developer is providing direct support to its customers.
    • All repair service carry a 7 days warranty for the service done with us.
    • All warranty period starts from the date of purchase.
    • Any warranty requests has to be pre-approved by emailing the complaint to sales@souqmart.comor by calling 043931781 and by obtaining a warranty claim number. This number will be referred for all follow-ups and claims.
    • After obtaining the warranty claim number the product has to be delivered to SouqMart.com office along with the accessories.
    • If courier collection and delivery is required, additional charges may apply for courier.Cancellations & Returns Cancellations

    SouqMart.com provides itself on the timely delivery of your products and so long as the shipment has not left our warehouse, the order may be cancelled. Cancellations can be completed by contacting our Customer Service team via 43931781  (Saturday – Thursday, 9.30am – 7.00pm, UAE time) or by emailing us at sales@souqmart.com

     

    If the shipment has already left our warehouse, we won’t be able to cancel the order prior to receipt of the goods. Provided the items are unopened and in case of receipt of damaged, defective or not as ordered items, please report the same immediately to our Customer Service team on the day of delivery of the goods.

    No cancellation charges if the order is cancelled within 24 hours or if the order confirmation is pending.

    After 24 hours or after confirming the order – we will process a refund after deducting 25% of the product value (this is to compensate certain administrative and other expenses involving booking and cancellation – please bear with us) plus additional Deduction of Delivery charge whatever applicable

    Returns / Exchange Policy

    Please read all conditions below. SouqMart.com reserves the right to refuse a return / refund / exchange request.

    If you are not 100% happy in any way with the goods you have received, please contact our Customer Service team with 72 hours of confirmed delivery of the order, where they will authorize the return and provide a return authorization number which must be quoted at time of return delivery

    Note : Please make your claims for “damaged items on delivery” or missing items within 24 hours of receipt of merchandise.

    How to Return or Exchange an Item

    1. To return an item please call our Customer Care Centre 043931781 to obtain an RMA (Return Materials Authorization) number.
    2. All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
    3. Goods must be complete, unused, and in ‘AS NEW’ condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
    4. Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself. The RMA number must be clearly written on the invoice copy.
    5. Goods must be returned to our Returns Department within 10 days from receiving the RMA number. We are unable to accept returns of un-wanted and non-faulty items after the 10 days. RMA numbers are valid for 10 days.
    6. Any ‘FREE GIFTS’ with the products must also be returned in ‘AS NEW’ condition. (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
    7. Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
    8. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.
    9. Send pre-authorized returns to: SOUQMART.COM

PROHIBITED TRANSACTIONS

At no time shall Souqmart.com ( AL Seera trading FZCO) trade with or provide any services to Prohibited Persons (as defined herein). For purposes of these Terms and Conditions, a Prohibited Person shall mean (a) a person who is a “designated national,” “specially designated national,” “specially designated terrorist,” “specially designated global terrorist,” “foreign terrorist organization,” “specially designated narcotics trafficker,” or “blocked person” within the definitions set forth in the Foreign Assets Control Regulations of the United States Treasury Department, 31 C.F.R., Subtitle B, Chapter V, as amended (the OFAC Regulations) or who otherwise appears on the list of Specially Designated Nationals and Blocked Persons, Appendix A to the OFAC Regulations; (b) any governments specific in the OFAC Regulations including any political subdivision, agency, or instrumentality thereof, or any other country against which the United States maintains economic sanctions or embargos under the OFAC Regulations or Executive Order; (c) a person acting or purporting to act, directly or indirectly, on behalf of, or an entity owned or controlled by, any government, individual, or group against which the United States maintains economic sanctions or embargoes under the OFAC Regulations or Executive Order; (d) a person who is described in section 1 of Executive Order 13224 – Blocking Property and Prohibiting Transactions with Persons who Commit, Threaten to Commit, or Support Terrorism, effective September 24, 2001; (e) a person on any other list of terrorists or terrorist organizations maintained pursuant to any of the rules or regulations of OFAC or pursuant to any other Executive Order; or (F) a person in violation of any other law, regulation, or Executive Order of similar import, as each such law has been or may be amended, adjusted, or modified or reviewed from time to time. In the event that the customer or supplier is believed potentially to be a Prohibited Person, Souqmart.com may ask the customer or supplier to provide documentation to show that individual or entity is not a Prohibited Person. If the identity of the customer or supplier cannot be proven to the satisfaction of Souqmart.com , Souqmart.com reserves to right to cancel the individual or entity’s order and/or account.

PAYMENT METHODS

Souqmart.com accepts payments using three methods: (1) debit/credit cards, or; (2) cash on delivery, or; (3) Paypal payments

Debit/Credit Cards: We accept Visa and MasterCard credit/debit. We use Secure Socket Layer (SSL) coding to protect your payment card information. Orders completed with debit/credit cards are not charged any additional fees.

  • We accept payments online using Visa and MasterCard credit/debit card in AED.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • Souqmart.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.

PayPal :  allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. Our network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. We deliver a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.

You can create a PayPal payment account through www.paypal.com.

Cash on Delivery: For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. The cash payment orders will be free of charge. We may have products for which COD will not be applicable. For such cases you will have to use debit/credit card payment option. In case your order has some products where COD is not applicable, then for such orders COD will not be available. You may choose to place two separate orders so you can pay by cash for those products.
We accept payments in the following currencies: AED.

SECURITY

Souqmart.com will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Souqmart.com please contact support@souqmart.com

PRIVACY INFORMATION

We warmly welcome you to SouqMart.com Following are the terms and conditions that determine your admittance to and use of our website SouqMart.com, whether as a guest or a registered user. Please read these Terms and conditions carefully before you start to use SouqMart.com By accessing and using SouqMart.com, you are accepting the Terms of Use and agreeing to abide by and comply with them. If you do not wish to agree to these terms and conditions, then you are not permitted to use the Website. Before you start using SouqMart.com, you should read the Terms and Conditions and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of SouqMart.com

For more information about privacy policy please click : https://www.souqmart.com/privacy-information/

 

LIMITATIONS OF LIABILITY

In no event shall SouqMart.com, its officers, directors, employees be liable for direct, indirect, incidental, special or consequential damages resulting from any aspect of your use of our website including without limitation whether the damages arise from use or misuse of the website or from inability to use the website or alteration, modification, suspension or termination of the website. Also SouqMart.com has no liability for any links on the website as well as any information, opinion or advice advertised on the website. These limitations shall apply to the fullest extent permitted by law. You specifically acknowledge and agree that SouqMart.com.

shall not be liable for user submissions or offensive or illegal conduct of any user or third party and that the risk of harm or damage from the foregoing rests entirely with you. This Website is controlled and offered by SouqMart.com from its facilities in the United Arab of Emirates.

SouqMart.com makes no representations or warranties that the Website is appropriate for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and risk and are responsible for compliance with local law.