If you are not 100% happy in any way with the goods you have received, please contact our Customer Service team with 72 hours of confirmed delivery of the order, where they will authorize the return and provide a return authorization number which must be quoted at time of return delivery
Note : Please make your claims for “damaged items on delivery” or missing items within 24 hours of receipt of merchandise.
Please read all conditions below. SouqMart.com reserves the right to refuse a return / refund / exchange request.
How to Return or Exchange an Item
- To return an item please call our Customer Care Centre4 355 6417 to obtain an RMA (Return Materials Authorization) number.
- All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Goods must be complete, unused, and in ‘AS NEW’ condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
- Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark
- anywhere on the product’s factory packing (carton) or product itself. The RMA number must be clearly written on the invoice copy.
- Goods must be returned to our Returns Department within 10 days from receiving the RMA number. We are unable to accept returns of un-wanted and non-faulty items after the 10 days. RMA numbers are valid for 10 days.
- Any ‘FREE GIFTS’ with the products must also be returned in ‘AS NEW’ condition. (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
- Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.
- Send pre-authorized returns to: SOUQMART.COM